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BlogEpic Sports, Save 20% to 40% on volleyballs and volleyball equipment, including volleyball uniforms, jerseys, beach volleyballs, shirts, shoes, shorts, volleyball nets, socks, knee pads, and gifts.
Frequently Asked Questions
How can I see the number of available Gold Points I have?
How are Epic Gold Points calculated?
Does Epic Sports offer Team/Bulk Discounts?
When do you ship out my order?
How do I get my tracking number for an order?
What do I do if I think an item is missing from my shipment?
What is the Epic Sports Return Policy?
Can Epic Gold Points from multiple accounts be combined?
Do you accept international credit cards?
What are the gift certificate terms and conditions?
What are the screen printing logo requirements?
For security reasons, we are unable to view your current password. If you have forgotten your password, you can have a personalized link sent to you via email which will assist you in creating a new one. This will allow you to securely change your password.
If you would like to reset your password, click this link to have instructions emailed to you. If you need further assistance, please contact Customer Service.
How can I see the number of available Gold Points I have?
During the checkout process, you will be given the opportunity to apply your current Gold Points to your order. If you would like to see the number of Gold Points you have accumulated prior to checkout, you can do so from the Customer Account page.
To access your Customer Account page, you must first login to your account. If you are already logged in, the Customer Account page will show you the current amount of gold points available.
How are Epic Gold Points calculated?
For every increment of $10 you spend with Epic (not including taxes & shipping), you will receive one (1) Epic Gold Point.
Click here for a more detailed explanation of Gold Points.
Does Epic Sports offer Team/Bulk Discounts?
Epic Soccer believes that everyone should get the best prices, not just those who buy in large quantities. We strive to keep our everyday prices, on a single unit basis, lower than our competition's best team discount price. That way, everyone gets the best deal, not just the big guys.
If you compare our prices with other retailers, you'll find that our prices are usually the lowest and the best part is that you don’t even have to haggle to get them.
When do you ship out my order?
Most in-stock items usually ship out within 1 to 2 business days. Some items require 3 to 5 business days for processing. This is in addition to your selected method of shipping.
NOTE: We make every effort to expedite overnight and two day air shipments, however, the standard processing time usually applies to these items as well.
How do I get my tracking number for an order?
Most orders will be followed up with an email notification, including the tracking number, once the item has been shipped. Please allow the standard processing time before inquiring about the status of an order. If you do not receive your tracking number within 5 to 7 business days, you can contact Customer Service.
What do I do if I think an item is missing from my shipment?
In an effort to deliver your order quickly, your packages may arrive in separate shipments, from different locations.
Check any tracking information you have received to make sure that you've received a box for each tracking number.
If you still can't find your item, please contact Customer Service.
Can Epic Gold Points from multiple accounts be combined?
Gold points from one account can not be combined with the Gold points of another account, even if it is a different account owned by you. (Each purchase made using a different email address will result in a new Gold point account be established for that email address). So to avoid multiple Gold point accounts, make all purchases using the same email address.
Sorry, but at this time we only ship within the USA due to taxes, duties, and customs.
Do you accept international credit cards?
Sorry, but at this time we only accept credit cards with a US billing address.
What are the gift certificate terms and conditions?
- Gift certificates cannot be redeemed for cash, cannot be used or redeemed towards previous purchases, cannot be resold, and are not refundable. All gift certificate sales are final.
- Gift certificates are not transferable.
- Epic Sports is not responsible for lost or stolen gift certificate codes.
- Any purchase exceeding the value of a gift certificate requires the use of a valid credit card to complete the transaction.
- If a purchase is refunded any redeemed gift certificate(s) are reloaded up to their initial balances before any other transactions are credited.
- If a gift certificate balance is not used in full the remaining balance may be used on a future purchase using the same gift certificate code.
- Gold points are not earned on the purchase of a gift certificate.
- Gift certificates are in U.S. dollars.
- Please allow 24 to 48 hours for processing before the purchased gift certificate codes may be redeemed.
What are the screen printing logo requirements?
If you are providing your own artwork, it must be provided in a high-resolution - at least 300 dots per inch at 100% size, "camera-ready" file. If the image is distorted or pixilated when you provide it, it will not allow for a good quality print. If you are sending it via email, please ensure that it is in a PC compatible format (.tif, .jpg, .eps, .ai, .psd). "Live," layered files (not flattened) are requested for PhotoShop images sent as color separation may be necessary for multiple color printing. Word files cannot be used. Images taken from the internet will not provide the resolution necessary to print a quality logo. Editable Line/Vector art is recommended for optimum results. Type (fonts) must be turned into "paths" or "outlines" as your typestyle will be missing when you send your art file unless you properly embed the font or attach the actual font file with it. Font substitution will be necessary if the font is not included or paths or outlines are created on the text. The print will only look as good as the art provided.
If you do not have art that meets these requirements, our art department can create high resolution art for a $30/hr art charge - please call Epic at 1-888-269-2440 for additional details.
No Refunds, No Exchanges, No Credits, No RA's, No Warranty, without PROOF OF PURCHASE.
*** We reserve the right to refuse service to anyone. ***
